ZURICH TRADE'S CUSTOMER SUPPORT REFORM PROGRAM EXPECTED TO BECONCLUDED TODAY, AUGUST 30th

Zurich Trade has been on a two days comprehensive reformation seminar/programme which actually started off on Saturday, 28th of August and the second stage has been concluded today Monday, 30th.

The reformation program was scheduled by the company's head of customer relations, Mr. John Fischer to improve the company's performances with regards to the several miscommunications,misconceptions and lack of informations which was widely noticed recently during the migration process by registered users from the previous interface. Key points to be taken note ot so far:

1. Introduction of account managers for all registered user's to help ease the stress of having to log into the website always to either communicate or find resolve any uncertainty.

2. Integration of social media handles across all social media platforms and so far, we have initiated a WhatsApp support service account.

3. Implementation of a given timeline for users to expect the support team and when not to and all users will be notified in hand before any inactivity to avoid unnecessary panicking by certain users who may have unresolved concerns during that period.

4. Initiation of the support ticket which has already been implemented.

5. Reward for several individuals who always brings up notable positive problems always which actually helps the company take note of some certain aspects that may have gone unnoticed by the company which is expected and normal.

6. Training and sensitization of all customer support agents on how to make customers comfortable enough to initiate communications at all times and expect a professional response having in mind that a customer's review can & will lead to probation for the reported agent. These are the new developments so far from the program which is expected to be concluded today before 6:00pm (UK time).

The online support will be back online immediately on the next  day, exactly by 6:00am after being inactive for over 24hrs now to find solutions on how to best improve communications and improve a friendly relationship between customers and the company.